Smashing MB-280 Guide Materials: Microsoft Dynamics 365 Customer Experience Analyst Deliver You Unique Exam Braindumps - DumpsKing

Rated:

, 0 Comments

Total visits: 9

Posted on: 06/09/25

As is known to us, our company is professional brand established for compiling the MB-280 exam materials for all candidates. The MB-280 guide files from our company are designed by a lot of experts and professors of our company in the field. We can promise that the MB-280 certification preparation materials of our company have the absolute authority in the study materials market. We believe that the study materials designed by our company will be the most suitable choice for you. You can totally depend on the MB-280 Guide files of our company when you are preparing for the exam.

With our professional experts' unremitting efforts on the reform of our MB-280 guide materials, we can make sure that you can be focused and well-targeted in the shortest time when you are preparing a MB-280 test, simplify complex and ambiguous contents. With the assistance of our MB-280 study torrent you will be more distinctive than your fellow workers, because you will learn to make full use of your fragment time to do something more useful in the same amount of time. All the above services of our MB-280 Practice Test can enable your study more time-saving, energy-saving and labor-saving.

>> Exam MB-280 Testking <<

Test MB-280 Prep & MB-280 Valid Dumps Book

MB-280 certification has great effect in this field and may affect your career even future. MB-280 real questions files are professional and has high passing rate so that users can pass exam at the first attempt. Many candidates compliment that MB-280 study guide materials are best assistant and useful for qualification exams, they have no need to purchase other training courses or books to study, and only by practicing ourMB-280 Exam Braindumps several times before exam, they can pass exam in short time easily. What are you waiting for?

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q102-Q107):

NEW QUESTION # 102
Your sales team lacks important information on the Opportunity Close form.
You need to update the form.
Which out-of-the-box role must you have?

A. System administrator
B. Sales manager
C. Global administrator
D. System customizer

Answer: A

Explanation:
To update the Opportunity Close form in Dynamics 365 Sales, you need a role that allows modification of system entities, including the Opportunity entity and its associated forms. The System administrator role provides full access to all customization features in Dynamics 365, including modifying forms, fields, and layouts.

NEW QUESTION # 103
Case Study 2 - Terra Flora
Background information
Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs and cats.
The founder created the Dynamics 365 Sales Professional environment to grow their network and pipeline. They started out using out-of-the-box capabilities only and using the Sales Professional app only. Only one environment (production) is in use.
The pet hotel is gaining in popularity and the number of bookings is growing. The founder has shifted their focus to customizing their environment to record the information they need to delight their customers by tailoring the experience to their unique pets.
Terra Flora has recently hired a part-time carer for the resident pets. The carer has been granted the Salesperson security role to allow them to record new leads and update customer information.
You are a Dynamics 365 Customer Experience consultant who has been hired to assist Terra Flora with their customizations, resolve issues, and advise on best designs to meet their requirements.
Configurations
Overall configurations
To better understand their four-legged customers, Terra Flora has created a custom Pet table, which is user-owned and related 1-n with the Contact table, which represents the pets' primary owner.
The Pet table has been added to the Sales Professional app sitemap. The table has the following columns, each created WITHOUT making any changes to the advanced options.

A pet sub-grid has been added to the Contact main form, using the Active Pets view.
Additionally, Read, Write, and Update, Append, Append To, and Assign access to the Pet table has been added to the Salesperson security role.
"Onboard new pet" business process flow
The founder is creating a business process flow named Onboard new pet to ensure that appropriate information is recorded for all new pets, starting with ensuring the correct litter choices are selected for cats who will be staying at Terra Flora.
When the Onboard new pet business process flow is done, the founder wants to have access to a view that will display all active pets including the and Type columns, as well as the current stage on the Onboard new pet business process flow.
Name
Pet table icon
A custom image .svg file has been created for the Pet table.
Terra Flora wants to ensure this image is displayed alongside the pet page within the app.
Related Pet table activities
Terra Flora wants carers to be able to see their pets' activity history, as well as add new activities related to their pets. They want the following information to appear on their pets' timeline:
- Tasks carers completed or should do.
- E-mails exchanged with pet's owner (customer).
- A record of phone calls.
Other types of activities should NOT appear to users on the Pets forms.
The founder edited the Pet table advanced setting to enable associating Pet records with activities. The founder also added Pet table to the app sitemap that is being used.
Attachments are enabled for the Pet table, including notes and files. But users should NOT see posts in the pet's activity timeline.
Post configuration is NOT enabled for the Pet table.
Logs
Auditing, log access, and read logs have been enabled in the production environment.
Auditing has started on the Terra Flora environment and has been enabled for common entities.
Marketing
Breed galas
To celebrate their upcoming first year in operation, the founder is planning a series of breed galas. The series begins with a Corgi dog breed meet-up gala.
The breed of an owner's pet may be mentioned in many places within the system, including:
1. Emails (subject or body).
2. Notes (including Word documents exports of PDFs uploaded as attachments).
3. Single or multiple lines of text columns on any standard table (including lead, contact and opportunity at minimum).
4. On the Pet table in either the Description or in the Breed columns.
Additionally, the breed may be referenced in several ways including singular, multiple, shorthand (for example: corgi, corgis, or corgs), and may have been misspelled.
Corgi meet-up gala
The carer needs to be assigned ownership of several Contact records (representing customers that own Corgis) that live nearby so that event flyers can be delivered personally. When the carer is delivering flyers, they need to quickly check the owner and related pet information on their phone.
When the Contact records are assigned to carer, any pets that are related to these contacts via the primary owner relationship should also be assigned to the carer.
The founder has created a business process flow on the Pet table named Corgi meet-up to allow Corgis to be registered as attending the gala. This business process flow is second in the default order on the Pet table. If the carer has a conversation with the owners, the carer is required to add notes to the timeline and complete the first stage of the business process flow.
Issues
Duplicate records
Before the creation of the Pet table, information regarding pets was either added to the owner's Contact record in the form of notes or created as records themselves.
Contact
These Contact records used the name of the pet in the Last Name column and the owner's address in the first set of Address columns.
When these pet Contact records are identified, they are deactivated.
No duplicate detection rules have been published and duplicate pet records are currently present across both the Contact and Pet tables.
Auditing
When a pet's dietary requirements or a Contact's email address is updated, Terra Flora requires the following information to be logged:
1. The user who made the change.
2. The current and previous values of the columns.
3. The time and date of the changes.
Terra Flora also needs to track any exports of records to Microsoft Excel within the compliance center.
Relationship behavior
Recently, a pet owner informed Terra Flora that their pet cat has been rehomed.
After receiving this information, the carer deleted the owner's Contact record from the system, which in turn deleted the Pet record.
Shortly after, the new pet owner contacted Terra Flora to book their cat for a stay and was frustrated that Terra Flora had NOT retained a record of their cat's dietary requirements or any of the previous carer notes about the cat.
In such situations, Terra Flora now requires that the owner's Contact record should NOT be allowed to be deleted if any Pet records are related to it via the primary owner look-up column.
Users should be required to update the look-up column to new owner's Contact record or remove the current value first before they can delete the Pet record. If the new owner's Contact record is selected on a pet, any active bookings against the pet should also be updated to the new owner, but previous inactive bookings should NOT be updated.
Business process flows and the Corgi meet-up gala
The founder has recently made an update to the Onboard new pet business flow but now CANNOT activate it.
For the Corgi gala, the founder has asked the carer for help in:
1. completing the registrations that the founder started, and
2. registering more Corgis for the upcoming gala.
When the carer creates new pet records, the carer is UNABLE to see the Corgi meet-up business process flow.
Currently, when the carer checks the owner's record on their phone, the related pet information is difficult to view as they must scroll down to review the information.
You need to ensure the active stage of the business process flow is visible in a view on the Pet table that you share with the founder.
Which two actions should you perform to meet the founder's requirements? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

A. Using the Active Pets view, edit the columns to add the new columns, save the edited view as a new view, and then share the view with the owner.
B. Create a new column on the Onboard new pet table and use a cloud flow to write the active stage from the Pet table to the new column.
C. Create a new column on the Pet table and use a cloud flow to write the active stage from the Onboard new pet table to the new column
D. Using the My Pets view, edit the columns to add the new columns, save the edited view as a new view, and then share the view with the owner.

Answer: A,C

Explanation:
To display the active stage of the business process flow (BPF) in the Pet table view, the active stage must be stored in a column within the Pet table.
Since the Onboard new pet BPF is linked to the Pet table, a cloud flow can be used to fetch the active stage from the BPF and write it into a newly created column on the Pet table.
Once the data is available in the Pet table, the next step is to modify an existing view. Since the Active Pets view is already being used in the system, modifying this view by adding the newly created column ensures that the relevant data is visible. Saving the edited view as a new one and sharing it with the founder completes the requirement.

NEW QUESTION # 104
You are implementing Dynamics 365 Customer Insights - Data as the company's Customer Data Platform. You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

A. Choose the table that has several attributes in common with other tables.
B. Choose the table with the most complete and reliable profile data about your customers.
C. Choose the Dynamics 365 contactabe when this is available as the data source.
D. Choose the table that has the most related tables.

Answer: B,C

Explanation:
When determining the primary table in Customer Insights during the unification process, the goal is to choose the table that provides the most robust and accurate customer profile information.
Criterion A is crucial because having complete and reliable customer profile data ensures that the unified profile is accurate and comprehensive.
Criterion C is recommended by Microsoft when using Dynamics 365 data, as the contact table often serves as the primary source of customer information within the Dynamics 365 ecosystem.
While tables with many related tables or common attributes with other tables may provide supplementary information, they do not necessarily constitute the primary source for reliable customer data.

NEW QUESTION # 105
You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flor a. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

A. In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.
B. In the Record types of the timeline settings, uncheck the Posts option.
C. In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.
D. In the Record types of the timeline settings, uncheck the Notes option.
E. In the Record types of the timeline settings, uncheck the Activities option.

Answer: B,C

Explanation:
The timeline control in Dynamics 365 allows users to view and interact with activities, notes, and posts associated with a record. To meet Terra Flora's requirements for displaying specific activities, you need to customize the timeline to show only certain activity types.
Removing All Other Activity Types Except Task, Email, and Phone Call (Option B):
According to Terra Flora's requirements, only Tasks, Emails, and Phone Calls should appear in the timeline for Pet records. Therefore, removing all other activity types ensures that only the relevant activities are shown. This customization is achieved in the timeline settings by unchecking unnecessary activity types.
Unchecking the Posts Option (Option C):
Since Terra Flora specified that posts should not appear on the timeline, you should uncheck the Posts option under the Record types settings in the timeline configuration. This action removes posts from the view, aligning with Terra Flora's requirement to exclude posts from the Pet records timeline.
Other Options Explanation:
Unchecking Notes (Option A) would prevent users from adding or viewing notes, which Terra Flora requires.
Unchecking the Activities Option (Option D) would disable all activities on the timeline, which does not meet Terra Flora's needs as they require Task, Email, and Phone Call activities.
Option E deals with the display format of notes but does not restrict their visibility, which does not align with the requirement to exclude posts specifically.
Reference from Microsoft Documentation:
For configuring and customizing the timeline control, refer to Customize a timeline control in Dynamics 365 documentation for detailed steps on modifying timeline settings and activity visibility.

NEW QUESTION # 106
You have enabled Dynamics 365 App for Outlook for your sales team.
Users report that they are dissatisfied that they must track the emails manually, so you propose folder-level tracking.
You need to enable folder-level tracking in your environment in order for your users to configure the rules.
Which three actions should you perform in sequence before saving your changes? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions int he correct order.

Answer:

Explanation:

Reference:
Select Email Tracking Settings:
Within the environment settings, go to Email Tracking settings. This area contains the configuration options for email tracking, including methods for tracking emails automatically or manually, and where folder-level tracking can be configured.
Enable Use Folder-Level Tracking from Exchange Folders:
Once in the Email Tracking settings, enable the Use folder-level tracking from Exchange folders option. This feature allows users to automatically track emails by moving them into designated folders in their mailbox. It removes the need for manual tracking, as moving an email to a tracked folder automatically links it to Dynamics 365.
After enabling this setting, save the changes to activate folder-level tracking across the environment.
By following these steps, folder-level tracking will be enabled, allowing users to configure tracking rules based on specific folders in their Exchange mailboxes, streamlining the email tracking process within Dynamics 365.

NEW QUESTION # 107
......

In today's society, everyone wants to find a good job and gain a higher social status. As we all know, the internationally recognized MB-280 certification means that you have a good grasp of knowledge of certain areas and it can demonstrate your ability. This is a fair principle. But obtaining this MB-280 certificate is not an easy task, especially for those who are busy every day. We do not charge extra service fees, but the service quality is high. Your satisfaction is the greatest affirmation for us and we sincerely serve you. Our MB-280 Exam Guide deliver the most important information in a simple, easy-to-understand language that you can learn efficiently learn with high quality. Whether you are a student or an in-service person, our MB-280 exam torrent can adapt to your needs.

Test MB-280 Prep: https://www.dumpsking.com/MB-280-testking-dumps.html

At DumpsKing, we strive hard to offer a comprehensive Microsoft Dynamics 365 Customer Experience Analyst (MB-280) exam questions preparation material bundle pack, Our braindumps for MB-280 real exam are written to highest standard of technical profession, tested by our senior IT experts and certified trainers, All customers who have purchased our products have left deep impression on our MB-280 guide torrent, Microsoft Exam MB-280 Testking There is at least one question from each chapter.

Each panel in Illustrator has a unique icon, A typical IP telephony network MB-280 can face several threats like toll fraud, reconnaissance attacks, eavesdropping, Denial of Service DoS) attack, and call hijack.

Microsoft MB-280 Questions: Pass Exam With Good Scores [2025]

All customers who have purchased our products have left deep impression on our MB-280 guide torrent, There is at least one question from each chapter, With our company employees sending the link to customers, we ensure the safety of our MB-280 study materials that have no virus.

Tags: Exam MB-280 Testking, Test MB-280 Prep, MB-280 Valid Dumps Book, MB-280 High Quality, Test MB-280 Registration

Comments

There are still no comments posted ...

Rate and post your comment

Username:
Password:
Forgotten password?

Most Popular

Smashing MB-280 Guide Materials: Microsoft Dynamics 365 Customer Experience Analyst Deliver You Unique Exam Braindumps - DumpsKing

Test MB-280 Prep & MB-280 Valid Dumps Book

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q102-Q107):

Microsoft MB-280 Questions: Pass Exam With Good Scores [2025]

Login